The 8-in-90 Guarantee: If Forgeline does not generate 8 qualified meetings during the first 90 days of a qualifying engagement, eligible infrastructure fees may be refunded, subject to the conditions below.
1. What Is Guaranteed
For qualifying clients, Forgeline aims to generate at least 8 qualified meetings within 90 calendar days from campaign go-live. A qualified meeting must match the criteria agreed during onboarding or in the signed service agreement.
2. What May Be Refunded
If the guarantee applies and the required result is not achieved, Forgeline may refund eligible infrastructure fees paid during the guarantee period, up to the maximum amount specified in the service agreement.
3. When the Guarantee Applies
The campaign ran for the full 90 days and fewer than 8 qualified meetings were generated.
You completed onboarding, approved materials, attended calls, and met all client obligations.
You paused, cancelled, delayed approvals, changed the offer, or prevented campaign execution.
You missed meetings, failed to follow up, or provided inaccurate information about your offer or ICP.
4. Qualified Meeting and No-Show Criteria
A meeting generally counts as qualified when the prospect matches the agreed ICP, has relevant authority or influence, booked through Forgeline’s campaign, and attended the meeting.
No-shows are not billed as performance-fee meetings unless otherwise agreed in writing. They are tracked separately and may be rebooked where appropriate.
5. Client Obligations
- Complete onboarding and provide accurate campaign information.
- Approve campaign copy and targeting within a reasonable time.
- Attend booked meetings or ensure your team attends.
- Respond to high-intent prospects quickly.
6. How to Request a Refund
Refund requests must be emailed to erison@forgeline.ai within 14 calendar days after the 90-day guarantee period ends. Please use the subject line "Refund Claim" followed by your company name.
7. Refund Processing Timeline
Once a refund request is received:
- Within 5 business days, we review campaign data, meeting logs, and compliance with client obligations, and share the verification results with you.
- If approved, the refund is processed within 14 business days via the original payment method (typically Stripe). You will receive email confirmation when the transfer is initiated.
- Bank settlement times vary by card issuer and region; most refunds are visible in the original account within 5-10 business days after processing.
8. Chargebacks
We take disputed charges seriously and aim to resolve billing concerns directly. Before initiating a chargeback with your card issuer, please email erison@forgeline.ai. We resolve the majority of billing concerns within 48 hours.
Chargebacks filed without first attempting direct resolution may result in immediate termination of services and may be contested with evidence of work delivered and contractual obligations met.
9. Disputes About Refund Decisions
If you disagree with a refund decision, the escalation path is:
- Direct conversation — a recorded 30-minute Zoom review of the data together.
- Third-party mediation — a mutually agreed mediator reviews the case.
- Binding arbitration — as detailed in the Terms of Service, Section 13.
10. No Guarantee of Closed Revenue
The guarantee applies to qualified meetings, not closed deals, revenue, profit, or customer lifetime value.
11. Changes to This Policy
Updates to this Refund Policy apply only to service agreements signed after the update date. Existing clients remain under the terms in effect when their service agreement was signed.
12. Contact
Questions about refunds or the guarantee can be sent to erison@forgeline.ai.